Frequently Asked Questions
Have a question? Explore our FAQs below to find the information you’re looking for. Should you require further assistance, our team at Zardori will be delighted to help.
Q: Why should I choose Zardori?
A: With a legacy rooted in over three decades of experience in the textile and apparel industry, Zardori represents trust, craftsmanship, and timeless sophistication. Our collections are thoughtfully curated and meticulously crafted, blending modest elegance with contemporary refinement. Each piece reflects superior artistry, intricate embroidery, and detailed handwork — designed not only to elevate your style but to ensure lasting comfort. Select designs also offer customization, allowing you to own a garment that feels uniquely yours.
Q: How durable are Zardori’s garments?
A: At Zardori, durability is a promise. We use premium fabrics and maintain strict quality standards throughout our production process. With proper care, our garments are designed to retain their elegance and structure for years to come.
Q: Where are Zardori garments manufactured?
A: Zardori proudly manufactures its collections in-house. This allows us to uphold exceptional quality control, ethical production practices, and meticulous attention to detail at every stage of creation.
Q: What materials does Zardori use?
A: We source only high-grade fabrics to ensure luxurious feel and longevity. Our collections feature fine cottons, rich silks, breathable linens, and premium imported polyester.
Q: What types of clothing does Zardori offer?
A: Zardori specializes in refined modest wear, including tunics, maxi dresses, abayas, coord sets, and more — each thoughtfully designed and adorned with exquisite embroidery or hand-finished detailing.
Q: Where can I purchase Zardori collections?
A: Zardori collections are available online through our official website and at our exclusive showroom in Bharuch, Gujarat, India.
Q: What are your store hours?
A: Our online boutique is available 24/7 for your convenience.
Our Bharuch showroom welcomes you Monday to Saturday, 10:30 AM to 9:00 PM. We remain closed on Sundays.
Q: Do you offer customization?
A: Yes. Select Zardori pieces can be customized to suit your preferences. For bespoke requests or alterations, our client service team will gladly assist you.
Q: How can I order an out-of-stock item?
A: If a design is unavailable, you may place a custom order through the “Order on WhatsApp” option on the product page. Kindly note that such orders are subject to fabric availability.
Returns & Exchanges
Q: What is Zardori’s return policy?
A: We accept returns or exchanges within 7 days of delivery, provided the item remains unused, unworn, and in its original condition with packaging intact. To initiate a request, please contact our client service team with your order details.
Q: Can sale items be returned or exchanged?
A: Sale purchases are considered final and are not eligible for return or exchange. We encourage careful review of product descriptions and sizing prior to purchase.
Q: What if I receive a damaged or defective item?
A: We sincerely apologize for any inconvenience. Kindly contact our team immediately upon receiving the item, and we will arrange for an appropriate resolution.
Q: How long does it take to process a return?
A: Once the returned item is received and inspected, returns or exchanges are typically processed within 3–5 business days.
Q: Are shipping charges refundable?
A: Shipping fees are non-refundable unless the item received was incorrect, damaged, or defective.
Q: Can I exchange for a different size or color?
A: Yes, exchanges for size or color are permitted, subject to availability and provided the item is in its original condition.
Q: Can custom-made pieces be returned?
A: Bespoke and custom-made garments are final sale and cannot be returned or exchanged unless found defective.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, Zardori offers complimentary shipping on orders above a specified minimum value. Please refer to our website for current eligibility details.
Q: How long does order processing take?
A: Orders are typically processed within 1–2 business days. Delivery timelines vary based on location and selected shipping method.
Q: How can I track my order?
A: Once your order has been dispatched, a tracking number will be shared via email, allowing you to monitor your shipment.
Q: Can I modify my shipping address after placing an order?
A: We are unable to amend shipping details once an order has been confirmed. Kindly ensure accuracy before completing your purchase.
Q: What if my package is lost or damaged in transit?
A: Please contact our client service team immediately. We will assist you in initiating a claim and arranging a suitable resolution.
Q: Do you ship internationally?
A: Yes, Zardori offers international shipping to select countries. Shipping charges and timelines vary by destination.
Q: How are international customs and duties handled?
A: Any applicable customs duties or taxes are the responsibility of the recipient and are not included in shipping charges. We recommend consulting your local customs authority for details.